Refund Policy

Try before you pay

Your first sticker is free, so you can see exactly how PitiPiwPiw works before buying anything.

Once a sticker is created, it is non-refundable

Because a sticker is a digital product that is delivered and usable immediately, a purchased sticker is non-refundable once you have used it to create or activate a page. At that point the value has been delivered.

When we do refund

If you bought a pack but have not yet used a sticker to create a page, contact us and we will refund the unused stickers.

If something goes wrong on our side — a technical failure that stops you from creating or opening your page, or a duplicate charge — we will fix it, refund, or replace the sticker. We want you to get what you paid for.

How to request a refund

Email support@pitipiwpiw.com from the address on your account, with the approximate purchase date and what went wrong. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.

Chargebacks

If you think a charge is wrong, please contact us first — we can almost always sort it out faster than a bank dispute.

Changes

We may update this policy; the “last updated” date above will change.

Contact

Questions about this document? Email support@pitipiwpiw.com.